You can check the status of your order here by entering your order number and email address here. Otherwise, check your shipping confirmation email for your tracking number. For further assistance, please contact us at excess@paris-new-york.fr

You can make your return request by email within 14 days of receipt of your order. For further assistance, please contact us at excess@paris-new-york.fr

Please allow up to 14 working days for your refund to be credited to your account after receiving the refund confirmation email. If you have not received your refund after 14 business days, please contact your payment provider directly for more information. The refund will be made to the original payment method.

Our return policy is only valid on items purchased online and delivered in France, within 14 days of receipt of the order.

All returns and exchanges must be shipped to the address below:

For the attention of:

Excess Paris New York - Returns Service at 16 rue des Gravilliers 75003 Paris

We recommend using a tracking shipping method. EXCESS Paris will not be held responsible for any loss of the returned package. If your product is defective or incorrect, please send an email to excess@paris-new-york.fr with the subject: Return Request - Order Number. Our customer service team will assist you with the return process.

To track your order, log in to your account. The status of your order is shown next to your order number. If you ordered without identifying yourself, you can check the status of your order here. You can also view the tracking number in your shipping confirmation email. Enter this number into the online tracking system of the specified delivery company to track your package. To enjoy a smooth shopping experience, we recommend creating an account. You will benefit from faster payment, an overview of your order status and previous orders, as well as the possibility to save your favorite items in a personalized wish list. For further assistance, please contact us at excess@paris-new-york.fr

You can contact us via our contact page! We will be happy to help you.